Virtual Chat Assistant Job at Brook Services, San Antonio, TX

akJxMTgwKzlVZENUUHR1Wkk4dTQxZW16
  • Brook Services
  • San Antonio, TX

Job Description

Virtual Chat Assistant
Position Overview
The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions. Key Responsibilities
  • Engage with customers via live chat to answer questions and resolve issues promptly.
  • Provide product or service information and assist with orders, payments, or troubleshooting.
  • Escalate complex inquiries to appropriate departments when necessary.
  • Keep accurate records of all customer interactions in the CRM system.
  • Maintain a courteous and professional attitude while handling multiple chat conversations.
  • Meet performance goals including response time, accuracy, and customer satisfaction.
  • Stay updated on company products, policies, and updates to ensure accurate communication.
Required Skills and Qualifications
  • Excellent written communication and typing skills (40+ WPM preferred).
  • Strong multitasking and problem-solving abilities.
  • Ability to stay calm and efficient under pressure.
  • Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
  • Basic computer and internet literacy.
  • High school diploma or equivalent; customer service experience preferred.
Preferred Qualifications
  • Experience in remote customer service or virtual assistant roles.
  • Knowledge of CRM systems and online support tools.
  • Flexibility to work different shifts, including evenings or weekends if needed.
 

 

Job Tags

Full time, Remote work, Shift work, Afternoon shift,

Similar Jobs

Purple Drive

Senior C++ Developer Job at Purple Drive

Senior C++ Developer Qualifications - At least 8 years of professional experience with significant exposure to large complex projects with cross functional teams. - Strong Experience in developing secure, low-latency enterprise level applications in Linux environment... 

Chanel

Fashion Advisor Job at Chanel

Chanel seeks a Fashion Advisor in Houston to provide superior client service, increase client conversion and retention, and inspire brand loyalty. The role involves developing new customers, optimizing client experiences, and building genuine relationships. A minimum of...

PredictiveBid

Virtual Entry Level Assistant - Marketing Job at PredictiveBid

Exciting Career Opportunity - Join Our Team! We are looking for dedicated and motivated individuals to join our team and contribute to our continued success. This position offers a chance to grow professionally in a supportive and inclusive environment, with flexibility...

National Express

School Bus Driver - No Exp Needed - Training Provided Job at National Express

 ...safety is our #1 priority****Who Makes a Great School Bus Driver?**We welcome applicants from all backgrounds:+ New to commercial driving - we provide **paid CDL training**+ Experienced drivers (CDL-A/B, delivery, shuttle, transit)+ Veterans & military service... 

Elite Home Care Day Centers & Transportation Spartanburg

Caregivers Needed In Chesnee Job at Elite Home Care Day Centers & Transportation Spartanburg

Join a Team That CaresAnd Knows How to Have Fun!Elite Home Care isnt just another home care companywere shaping the future of caregiving. As a leader in non-medical in-home care, we are dedicated to helping seniors and adults with specialized care needs maintain...