Job Description

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OVERVIEW/BASIC FUNCTION

To assist the Director of Housekeeping in maintaining an orderly and clean property.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• To be acting Director of Housekeeping when Director is off the property for a period of time. The Housekeeping Manger is to follow the Director of Housekeeping's instruction exactly as has been procedure without exception.
• Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control.
• Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.
• Work with laundry personnel and also train them when needed.
• Inspect all public areas daily.
• Report all injuries to security so a written report can be made.
• Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.
• Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection.
• Assist in all physical inventory of linens and supplies.
• Make schedule for the department weekly.
• Inform night staff of VIP rooms and special requests and assignments.
• All other duties as required.

JOB REQUIREMENTS

QUALIFICATIONS

Experience Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.

Education High school diploma.

General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

Language Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications None required.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SPECIAL POSITION REQUIREMENTS

Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact teresa.barajas@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.

Pay

The salary range for this position is $70,000 to $78,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

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